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View Full Version : An "a-maize-ing" Rip-off!



Shade
10-08-2007, 04:59 PM
We took our kids up to Anderson Farm's self-described "a-MAIZE-ing" Fall Festival yesterday. This is the same venue where Terror in the Corn takes place.

Overall, the experience was expensive and disappointing. Here's the story:

We arrive at the ticket booth. From the parking lot, we can already see the climbing wall, a bungee-cord trampoline, and a bouncy castle. The website has advertised that adults are $10, and kids are $8, so we're expecting a total cost of $36. (2 adults, 2 children, and a 1-year old who is free.)

At the ticket window, however, we are informed that the cost applies only to farm admission. The climbing wall, trampoline, and bouncy castle are part of something called "Kids Alley" that costs an additional $12 -- per person! The explanation given by the ticket lady is that "it's a separate attraction by a separate vendor." That is apparently supposed to placate me and make everything better. We're helpfully informed, though, that our baby is still free, though, so we fork over another $24.

Inside, we get to Kids Alley. Immediately inside the entrance is a ticket table. The lady at this table informs us that the baby is not, in fact, free. The "Free Under 3" rule applies only to -- you guessed it -- farm admission.

Furthermore, the price for babies is the same as for big kids. Nevermind the fact that a baby can't go on the Climbing Wall, Trampoline, Giant Slide, Obstacle Course, or pretty much anything except the Bouncy Castle. The lady at the table tells me, "Sorry, it's our vendor's rule, not ours." The vendor excuse is becoming very familiar, and a little too convenient. I find myself wondering if somehow the Andersons have no control over which vendors they allow into their farm. Doubtful.

I fork over another $12 so the baby can jump in the Bouncy Castle. While she's jumping, my four-year old gets stuck on his way up the steps to the Giant Slide. I ask the attendant if I can help him. He agrees. When I get down, I'm informed by the ticket-table lady that "the $12 fee applies to ANYONE who is going to go on any of the ride, parents included." She's busily taping down to the table a freshly-printed sign explaining this new rule. She seems annoyed when I point this out to her, and informs me that "Kids Alley has been like this for four years," as if that, too, should mean something to me.

So I drop another $12 so I can now wear an armband in case my kids get stuck again. We're now up to a running total of $84, and we've only been here about 15 minutes.

The kids play for about half an hour. We're told that if we leave Kids Alley, we can still come back in as long as we save our wristbands. The whole place is going to be open until 6pm.

We go out and get some lunch from the restaurant. The food is good and costs $38 for the five of us. Not cheap, but not unreasonable for an event like this. We each get a bottled water at $1.50 each, totaling another $7.50.

After lunch, we decide to go out to the cornmaze. A restaurant employee warns us that it can take an hour or more to complete each maze, so we decide to fill up our water bottles beforehand.

I ask for directions to the drinking fountain and am told there is none. That doesn't surprise me, given the fact that this is a farm, but I think that surely there must be one of those big, round water jug things that always have ice water or crappy lemonade when you go to corporate picnics. She informs me that they don't have these, either. "Where can I fill up our water bottles, then?" I ask. She suggests the sink in the bathroom. I venture inside, and from the smashed food on the ground, the overflowing trash can, and the waste-splattered toilet, I determine that any water I'm going to find in this bathroom isn't safe to drink.

Back to the restaurant I go for another round of waters, dropping another $7.50.

We do the corn maze and get out at about 2:45pm.

We catch a wagon ride out to the pumpkin patch. I'm dismayed to learn that medium pumpkins are $8 and large pumpkins are $10 (compared to nearby Rock Creek Farms, where we paid a flat rate of $4 per pumpkin, regardless of size). I am also told, however, that gourds are 5 for $1 -- a great price! We pick gourds enthusiastically.

When we get back from the wagon ride, the pumpkin cashier informs me that four of the gourds we've selected are not in fact gourds, but some bizarre species of pumpkin that just happen to be gourd-sized, dark green, and warty like a gourd. We pay $1.20 for the other 6 gourds and then $4 each for the four gourds that turned out to be pumpkins. Total cost at this station: $17.20.

It's now almost 4pm. We decide to go back to Kids Alley.

We are dismayed to learn that Kids Alley has decided to close early, because the wind has picked up a bit and it looks like it might rain. "We can't stay open," a panicked employee tells me as he folds up the deflated Bouncy Castle. "Our vendor says we have to close down if it might rain."

The vendor. Of course.

I ask the lady from the table about refunds as she packs up her cash register. She points to another sign that has magically materialized since we last came into Kids Alley. It says, "Hours subject to weather. NO REFUNDS."

Dejectedly, we trudge off to the car before we get roped into spending any more money than we already have.

So, to recap, here are our expenses for the day:

$36.00 - Farm Admission
$24.00 - Kids Alley Admission
$12.00 - Kids Alley Admission for the baby
$12.00 - Kids Alley Admission for me
$38.00 - Lunch
$7.50 - Water
$7.50 - Water again
$17.20 - 4 pumpkins and 6 gourds

Total cost for the day: $154.20
Total hours spent on the grounds: 4

I don't know that there was anything "a-MAIZE-ing" except for how much we spent.

WelchWitch
10-09-2007, 08:34 AM
$36.00 - Farm Admission
$24.00 - Kids Alley Admission
$12.00 - Kids Alley Admission for the baby
$12.00 - Kids Alley Admission for me
$38.00 - Lunch
$7.50 - Water
$7.50 - Water again
$17.20 - 4 pumpkins and 6 gourds

Total cost for the day: $154.20
Total hours spent on the grounds: 4



Total experience -PRICELESS!!!

Sorry I had to say that. I would have stopped halfway through that day and said screw this. But I guess I am not as patient as you. That sucks that some places, work as they go and change it as the day goes on. They should have been better prepared prior to, so you knew all, once you came to the farm entrance. That sucks. Now I know where not to go this year. $154.20 would get me in to a few houses, and not just the one.

Luv2BScared
10-09-2007, 09:07 AM
The website clearly states under "Hours & Pricing" the cost of all events. And anytime you eat out anywhere with a family, especially at an event like that you have to expect to fork over some cash. I have 6 kids, and anywhere we go, if I get out the door spending less than $200, I'm a happy camper! It's difficult to go to events with a family these days without spending a lot. There are inexpensive and free events that families can participate in, you just have to look for them. When we go to the movies, it's $100 easy for 90 minutes of entertainment. I would rather be outside with them and make a day of it for my money.
When we go to something like this we research where we're going, what they offer, and all costs involved. We decide ahead of time what things we are, and are not willing to pay for, and most important, we ask if we can come and go once we pay for admission. if the answer is yes, then we pack a cooler with water, lunch, snacks, etc. That way we are not paying marked up prices for lunch, water, etc. When you can get a case of water for the price of 2 bottles, why wouldn't you take a cooler? When you have a large family, or even a small one, you have to do your homework and plan your day. Set a budget amount for that day and don't go over it no matter what. It works well, and saves disappointment later.

Blueeyes1785
10-09-2007, 11:13 AM
I'm sorry about your experience with Anderson Farms. It is a tad bit expensive. I've only ever paid to get into Terror in the Corn and do the normal farm thing. I've always had a blast. But I don't have children either...

Shade
10-09-2007, 01:43 PM
<div class='quotetop'>QUOTE (WelchWitch @ Oct 9 2007, 06:34 AM) <{POST_SNAPBACK}> (index.php?act=findpost&pid=2420)</div>
Total experience -PRICELESS!!! Sorry I had to say that.[/b]That&#39;s hilarious! Or maybe what I should have said was, "Getting to tell the world about it, thanks to the October Lounge = Priceless!"

Shade
10-09-2007, 02:06 PM
<div class='quotetop'>QUOTE (Luv2BScared @ Oct 9 2007, 07:07 AM) <{POST_SNAPBACK}> (index.php?act=findpost&pid=2421)</div>
The website clearly states under "Hours & Pricing" the cost of all events.[/b]

Thanks, Luv2BScared. In all reality, I didn&#39;t think it was going to be a super-cheap day. I agree that $150 for a full afternoon of family fun is not too expensive.

It was the unexpected costs that really made the day into a bummer. When I am told something costs a certain amount, I expect it to cost that amount. When there are extra, surprise charges, I complain. I suspect it&#39;s similar for you.

I was expecting, based on the website, the cost of admission and the cost of food.

Looking again at the website, I do see the disclaimer that Kids Alley costs extra. As of this post, however, there is still nothing that says that "assisting parents" have to buy Kids Alley wristbands, and that children 3 and under have to buy wristbands. There is no way to know that until you have already paid for farm admission and get to the Kids Alley table.

Plus, I would not be able to tell from the website that the trampoline, bouncy castle, etc. are part of Kids Alley. It says that Kids Alley is "carnival rides." There is only one ride in Kids Alley, and it is a little 6-person swing. Nothing else in Kids Alley is a ride. They are things that, based on the photo gallery, I would have thought were part of the farm attraction.

Here&#39;s another quibble: The thing on the website that probably upsets me the most is the fact that it says that Kids Alley is "$12 for unlimited rides - A $24 VALUE." As it stands, that is a false statement. They sell nothing but unlimited rides, which cost $12, so it is a $12 value. They tried to tell me that this meant if they sold individual tickets, you would probably pay more than $12. But they could not tell me how many rides I would have to go on to get a "$24 value." And they don&#39;t sell individual tickets. So it is NOT a $24 value.

Speaking of, doesn&#39;t it seem a bit ridiculous that the admission to the farm includes: Hay Mazes, Corn Mazes, Animal Feeding, Barrel Train Rides, Pumpkin Patch Admission, Mine Cart rides, Photo Spots, Petting Zoo, Wagon rides, and more. For $8. On the other hand, Kids Alley costs 150% more than the entire farm and includes just 7 rides. And of those 7, more than half are just variations on a bouncy castle.

So really, I guess you could argue that what ruined our day was the presence of Kids Alley.

Could we have skipped that part? Sure. But try telling your five-year old and four-year old why the other kids are jumping in the bouncy castle but you don&#39;t get to. Kids don&#39;t understand that $12 for a bouncy castle is a major rip-off.

Anderson should do us all a favor next year and ditch the Kids Alley. Instead, maybe offer just one bouncy castle that doesn&#39;t cost extra, and take the overall cost of admission to the farm up by $1 to offset the extra expense if necessary.

If there had been no Kids Alley, we probably would have felt like the whole day was a great value, even though we still would have spent $106.20.

Luv2BeScared, my point (I think I had a point, maybe) was that all of the costs should be fully disclosed in an easy-to-understand way beforehand so that people can plan appropriately before coming. Think of how awful a low-income family might feel if they had just enough to get into the farm and then didn&#39;t know that most of the other children would be doing a bunch of things that cost quite a bit more. You and I have the luxury of being able to drop $200 for a family outing. In the real world, many families can&#39;t afford an expense like this and shouldn&#39;t be made to feel bad by being surprised to learn upon arrival that they really couldn&#39;t afford it after all.

And even now, looking at the site again, I don&#39;t think that it gives a very realistic portrayal of what a family should expect to spend on a day at their farm.

That&#39;s the whole point of relaying my experience -- not to say people shouldn&#39;t go, but that if their family is similar to mine (2 adults, three children) expect to drop about $160 for the day.

If I had read a post like mine before we went, I probably would have still gone, but I would have not been surprised by the total bill.

I hope it helps some other family to plan appropriately if they&#39;re planning a day up there.

Luv2BScared
10-09-2007, 08:49 PM
I am a firm believer in being a well educated, well informed consumer in everything I do. As I stated earlier, a little homework goes a long way in avoiding disappointment. The website clearly shows each attraction separately, and also shows the expense for each attraction. If there is any doubt about an event, I call and ask very pointed, direct questions. Once I am armed with all the information, I sit down with my family to discuss what we will and will not do at an even in advance. That way there is no argument once we get there, and no complaining. It works very well. Everyone knows what to expect as far as what we will be doing, and doesn&#39;t flip out about not doing something else. I think it is the consumer&#39;s responsibility to know what they are paying for in advance.
As far as being charged to simply get your child, I agree that was not the best business move. I would have told them that since they will not let me go and retrieve my child, that they can go and do it for me. That&#39;s just me.